Digital Banking and Bank Performance: A Case Study of Al Habib Bank Pakistan
https://doi.org/10.5281/zenodo.21432353
Abstract
Bank AL Habib Pakistan is a bank that has changed the way it works because of banking. Digital banking has made the bank work better made customers happier and made the bank perform better financially. This study looked at how digital banking affects the performance of Bank AL Habib Pakistan. The study asked 250 customers of Bank AL Habib Pakistan some questions. The customers answered these questions and the study used the answers to see what customers think about banking, internet banking using ATMs transferring money online and paying bills online. The study also looked at how the bank works and how good the service is most of the customers of Bank AL Habib Pakistan use banking services. In fact, 94.4 percent of the customers use ATMs 88.4 percent use banking 86 percent use debit or credit cards and 81.2 percent transfer money online. Than 80 percent of the customers are happy with the digital banking services of Bank AL Habib Pakistan. The study found that digital banking is very good for the bank. It makes the bank work better. Makes customers happier. The study also found that digital banking is very important for the banks performance. This means that Bank AL Habib Pakistan should keep investing in technologies and find new ways to make digital banking better. The bank should also make sure that its digital banking services are safe and secure. The bank should teach its customers about banking and how to use it. If Bank AL Habib Pakistan does these things it will be able to compete with banks and do well in the future. Digital banking is very important for Bank AL Habib Pakistan. It will help the bank perform better and make its customers happier. Digital banking is a part of Bank AL Habib Pakistan business. The bank should keep working on banking to make it better. This will help the bank do well and make its customers happy. Bank AL Habib Pakistan should invest in technologies and make sure that its digital banking services are the best they can be. This will help the bank succeed and make its customers happy, with banking services.
