Impact of Managerial Communication Quality on Job Satisfaction in Remote Work Areas

Abstract

Remote work has reshaped employee and manager interactions, making effective communication a critical determinant of employee satisfaction. This study examines the impact of managerial communication quality on job satisfaction among employees working in remote environments. The primary objective was to assess how clarity, responsiveness and feedback practices from managers influence employees’ satisfaction levels and to determine whether organizational support strengthens this relationship. Data were collected from 210 remote employees across service sector organizations in Pakistan using a structured questionnaire. Participants were assured of confidentiality and voluntary participation and the survey was administered over several weeks.

The findings revealed a strong positive relationship between managerial communication quality and job satisfaction (β = 0.58; p < 0.001), supporting the first hypothesis. Results also showed that organizational support significantly moderated this relationship (β = 0.21; p = 0.003), indicating that when organizations provide adequate resources, guidance and emotional support, the positive effect of communication improves further. The third hypothesis, which proposed that employees with high perceived communication clarity report greater satisfaction than those experiencing poor communication, was also supported, with mean score comparisons showing a significant difference (t = 7.82; p < 0.001).

Employees who frequently used these tools experienced stronger communication effects and higher engagement, demonstrating that digital communication technologies play an essential role in enhancing remote work experiences. Descriptive results indicated that 72% of respondents felt that effective communication reduced feelings of isolation, while 68% agreed that regular feedback increased their motivation.

Overall, the study highlights that effective managerial communication not just frequency, but clarity, empathy and feedback quality is essential in maintaining satisfaction within remote teams. The results underscore the importance of structured communication strategies, technology enabled interaction and supportive policies to foster a positive remote work environment. These findings contribute to organizational behavior and provide practical implications for managers navigating remote or hybrid workforces.