Navigating Role Demands In Pakistan Private Banks: A Study Of Role Conflict, Role Ambiguity And Job Satisfaction

Abstract

Currently every kind of organization has recognized the fact that it can gain competitive advantage in marketplace merely if it has personnel who have positive work related attitudes. Stress is a worldwide element and persons from nearly every walk of life have to face stress in organizations and at personal level too. Literature on job stress emphasizes the reality that organizational stress has significant influence on organizational performance and specifically job satisfaction of employees. Empirical study conducted on the private banking sector of Pakistan reveals that occupational stress is a prevalent phenomenon with comprehensive realistic and financial repercussions. The current study examines the relationship among eminent job stressors: role ambiguity, role conflict and job satisfaction of private banks employees in Pakistan. To obtain the objectives of this study a quantitative, random sampling design was implemented to assess effect of job stressors on job satisfaction. The sample group comprised of 220 respondents. Relevant data were collected using structured questionnaire. Descriptive statistics, Cronbach’s alpha, correlation analysis and regression analysis were the analysis tools utilized in this study.The findings showed that job stressors role ambiguity and role conflict bring about negative effects on job satisfaction of private bank employees, resulting in poor concentration, mind block and poor decision making skills. Based on the findings, private banks management is provided with few valuable suggestions in order to improve the job satisfaction of their workforce.